SUMMARY OF FUNCTIONS

Greets and registers guests, answers incoming telephone calls, transfers calls to appropriate parties, prepares customer invoices and processes customer payments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answer and transfer incoming calls. Must have a polite and friendly attitude when interacting with internal and external customers
  • Manage the process of ensuring that all visitors sign the Visitor Log and are given Visitor Badges
  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information.
  • Process incoming mail
  • Prepare customer invoices from Job Tickets
  • Post cash receipts and credit card payments to customer accounts
  • Work to be the solution whenever you encounter a problem
  • Pitch in to help the team as needed, even when it’s not your job
  • Show initiative: when you’re finished with a job, you ask “what’s next”
  •  Strong communication skills
  • Excellent attention to detail
  • Basic computer skills including Microsoft Excel and Word with the ability and desire to learn new programs

QUALIFICATIONS

  • High School Diploma or GED
  • Accounting experience is a plus but not essential

 

PHYSICAL ACTIVITIES & REQUIRMENTS, VISUAL ACUITY, AND WORKING CONDITIONS OF THE POSITION

PHYSICAL ACTIVITY REQUIRMENTS

BALANCING STANDING GRASPING
STOOPING WALKING TALKING
KNEELING PUSHING HEARING
CROUCHING PULLING REPETITIVE MOTION

PHYSICAL ACTIVITY REQUIRMENTS

SEDENTARY WORK: Exerting up to 10 pounds force occasionally and/or negligible amount of force frequently or constantly to lift.
LIGHT WORK: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

VISUAL ACUITY REQUIRMENTS

CLOSE VISUAL ACTUITY TO PERFORM: Preparty and analyzing data and figures; transcribing, viewing a computer terminal; extensive reading; visual inspection involving small defects; small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.

WORKING CONDITIONS SUBJECT TO THIS POSITION

NONE: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)